Client services Manager

Job Description

Our client, leading European bank, is looking for a client services manager to lead their dynamic team.

Roles/Responsibilities　

• Manage the team based in Japan and provide high level of service to the clients.
• Escalate key issues and provide strategic direction to the team.
• Monitor team’s performance and responsible for the morale of the team ensuring highest quality of work.
• Enhance the value of client relationship by ensuring effective delivery of client services and support for Cash and Trade products.
• Coordinate a timely response to client queries in liaison with internal departments.

Required skills　

• Strong knowledge of cash management, trade finance business, its products, and regulations and procedures.
• Strong understandings of operations work flow.
• Strong people management skills and experience

Preferred skills

• 5 years experience in the area of client service in Global Transaction Banking.
• Good knowledge of banking products.
• Customer oriented mind-set, detailed oriented, able to offer flexibility

Personal Attributes　

• Decision making skills and able to lead a team.
• Excellent team player and excellent interpersonal/communication skills.